Website South Plains Community Action


Works with WIOA Adult/Dislocated customers to provide direction in developing the best and quickest route to self-sufficiency.  Conducts case management activities and provides supportive services to eligible customers.  Will be responsible for ensuring that all WIOA program goals and objectives are met in a timely manner.  The case manager will perform the following: Program eligibility application process, skills assessments as needed and manage the provision of supportive services issued to eligible customers. The case manager will work with other programs staff to co-enroll customers when possible. The case manager will document case management activities and services provided to customers in TWIST.


  1. A bachelor’s degree in social work, or related field, from a recognized four (4) year college or university preferred.
  2. An equivalent combination of experience and education may be substituted for degree.
  3. Training experience in social work, counseling, career planning, placement, or related field desired.

Preferred experience in data entry, state data systems, Excel, Word, and Power Point. Knowledge in Workforce programs ideal, including:  WIOA, TANF, SNAP E&T, ES/UI – familiar with applicable federal, state, and local laws and regulations.

Basic computer literacy, including the ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer service orientation. Strong oral and written communication skills.

Knowledge of community resources and case management principles, including: Objectives, standards, and methods. Familiar with structured program policies and procedures. Ability to assess customer needs, provide guidance to other staff, and assist with various case management activities. Ability to accurately calculate income levels. Ability to analyze participants’ documents to determine eligibility. Ability to read and interpret eligibility requirements. Ability to properly administer and score assessment instruments.

Knowledge of, or ability to, learn and use TWIST, WorkInTexas, and other automated reporting software/systems. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access). Ability to make frequent visits to the homes of assigned customers, and training provider sites, where appropriate. Ability to communicate professionally, and effectively, with customers, vendors, administration, and other employees. Excellent written and oral communication skills. Must be able to travel within service area.

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