Position Overview

SPCAA is seeking an experienced Caseworker Lead to support Child Care Services (CCS) operations through advanced case management, staff support, and compliance oversight. This role plays a critical part in ensuring accurate eligibility determination, efficient workflow management, and high-quality customer service.

The Caseworker Lead serves as a technical resource and assists with complex cases, recertifications, and waitlist management.

Key Responsibilities

• Review and determine eligibility for CCS services
• Oversee waitlist prioritization and case assignments
• Coordinate recertification processes and timelines
• Provide guidance and support to caseworkers
• Resolve complex cases and escalations
• Ensure compliance with TWC and Board policies
• Support quality assurance, audits, and process improvement

Minimum Qualifications (Screening Requirements)

• High School Diploma or GED required
• 3–5 years of experience in:
• Child Care Services (CCS), OR
• Social services, OR
• Workforce development programs
• Experience with eligibility determination or case management

Preferred Qualifications

• Experience working within TWC-funded programs
• Prior leadership, mentoring, or lead worker experience
• Familiarity with eligibility systems and case management software

Key Skills

• Strong organizational and problem-solving skills
• Ability to manage high-volume caseloads
• Strong customer service and communication skills
• Ability to interpret and apply policy

Work Environment

• Office-based position (not remote)
• Fast-paced, high-volume environment
• May require occasional travel within the region

Why Join SPCAA?

Be part of a team dedicated to helping families access quality child care while ensuring program compliance and operational excellence..