JOB SUMMARY

The candidate will be responsible for overseeing the case management activities of all WIOA Adult/Dislocated Career Counselors.  The candidate will oversee the following: Program eligibility application process, required program testing and skills assessments, program outreach duties, and managing the provision of supportive services issued to eligible customers.  The candidate will be responsible for ensuring that all WIOA program goals and objectives are met in a timely manner.

DUTIES AND RESPONSIBILITES

• The candidate must adhere to the mission of SPCAA.
• The candidate will supply the Workforce Division Director with information regarding center performance and customer satisfaction on a weekly basis.
• The candidate will be responsible for continuously enhancing the agency’s partnership and resource lists for the entire South Plains Region. This responsibility includes nurturing professional rapport with current partners and establishing new connections with available referral resources in the South Plains area.
• The candidate will be responsible for attending all scheduled staff meetings to discuss program activities and problems. The candidate will also be responsible for attending all scheduled trainings scheduled by the Workforce Division Director.
• The candidate will be responsible for supervising the case management activities of all WIOA Career Counselors, including the rural areas. 
• The candidate will be expected to meet travel demands. Travel duties will include trips to rural centers to conduct performance evaluations of physical case files. 
• The candidate will be responsible for evaluating the performance of all WIOA Career Counselors on a weekly basis and recommending training and development sessions aimed toward correcting noted deficiencies.
• The candidate will be responsible for networking within the South Plains community to promote Workforce services and events.
• The candidate will be expected to maintain an enrollment spreadsheet tracking weekly enrollment activities, and the ongoing progress of active program participants.
• The candidate will reconcile performance issues and outreach goals and provide a weekly report to the Workforce Division Director.
• The candidate will assist WIOA case management staff in reaching monthly performance goals for customer activity and expenditures.
• The candidate will conduct an in-depth eligibility application process, which includes testing and skills assessment, of eligible participants for entry into the WIOA program.
• The candidate will be responsible for creating a support service referral list for outside agencies, which will be utilized on an as-needed basis.
• The candidate will assist WIOA case management staff with performing home visit activities, as well as consistently visiting worksites of training providers to ensure that the participant is receiving adequate training.
• The candidate will aid WIOA case management staff with developing, and implementing, service plans to meet the needs of each participant.
• The candidate will be responsible for ensuring that all WIOA case management staff correctly implement prescribed program-related procedures and accurate case management actions.
• The candidate will serve as a liaison between the agency and all service providers relevant to the WIOA program.
• The candidate will be expected to conduct case management duties as needed to ensure that the WIOA program performance is not negatively impacted by lack of support. The Workforce Division Director will assign case management duties to the WIOA Program Lead as needed.
• The candidate will be responsible for identifying problem areas and service gaps. All issues will be reported to the Workforce Division Director including possible resolutions to repair the concerns.
• The candidate will interpret prescribed program policies and procedures and collaborate with the Internal Monitor to ensure that a single, objective interpretation is reached, so that case management staff can receive correct and objective case management directives.
• The candidate will be expected to perform other related duties as assigned by the Workforce Division Director.

EDUCATION

A four-year college degree with major emphasis in social sciences, education, or a field related in employment opportunities and public relations preferred.  Related work experience will substitute for a degree on a two-for-one basis.  Case management experience, or similar activities involving individual counseling and case management preferred. Familiar and sensitive to the unique needs of economically disadvantaged individuals and families of diverse ethnic backgrounds preferred.  Must have strong, effective oral and written communication skills, as well as strong interpersonal skills. Bilingual (English/Spanish) preferred.

DESIRED, SKILLS, KNOWLEDGE, AND ABILITIES

Preferred experience in data entry, state data systems, Excel, Word, and Power Point. Knowledge in Workforce programs ideal, including:  WIOA, TANF, SNAP E&T, ES/UI - familiar with applicable federal, state, and local laws and regulations. Basic computer literacy, including the ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer service orientation. Strong oral and written communication skills. Bilingual candidates preferred.

 Knowledge of community resources and case management principles, including objectives, standards, and methods. Familiar with structured program policies and procedures. Ability to assess customer needs, provide guidance to other staff, and assist with various case management activities. Ability to accurately calculate income levels. Ability to analyze participants’ documents to determine eligibility. Ability to read and interpret eligibility requirements. Ability to properly administer and score assessment instruments.

Knowledge of, or ability to, learn and use  WorkInTexas, and other automated reporting software/systems. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access). Ability to make frequent visits to the homes of assigned customers, and training provider sites, where appropriate. Ability to communicate professionally, and effectively, with customers, vendors, administration, and other employees. Excellent written and oral communication skills. Must be able to travel within service area.

SPECIAL REQUIREMENTS

Must possess a Valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.

PHYSICAL DEMANDS

Employee regularly required to sit for an extended period. On occasion, employee may be required to stand or walk for long periods. Employee must be able to lift and/or move up to twenty-five (25) pounds. Occasional pushing or pulling of over twenty-five (25) pounds. The physical requirements in an office environment may require lifting boxes of supplies, equipment, and occasional adjustments of office furniture.

WORK ENVIRONMENT

Ability to adapt to inclement weather conditions and/or situations. Noise level within office environment is normally moderate. Ability to work in a stressful environment and deal effectively with stress. Ability to perform duties and adapt to flexible work schedules as established by management.